FAQs
Are you licensed and insured?
Of course! We registered as an LLC in the state of Michigan and we are fully insured and bonded. Ask about what our insurance covers in your meet & greet! Full insurance and bonding information available upon request.
How long will it take to be contacted?
We will contact you as soon as possible to schedule a meet and greet. Our goal is to get to everyone within 2-3 business hours, though times vary depending on our walking and sitting schedule for the day.
What is our most popular service?
Our most popular services are either the “The Daily” half hour walk or the 30 minute drop-in. A half-hour visit is enough time for us to love and feed or walk your pets without being rushed. We also offer 15 and 45 minute visits for shy pets or pets that need a little extra love!
How far in advance should I schedule?
We suggest submitting requests 2 weeks in advance, though don’t hesitate to reach out at any time and we will see what we can do!
How do I submit a scheduling request and pay my invoice?
You can request and pay for services, instant message with our team, and update your records all on the Time to Pet mobile app! Please specify the desired time in the notes of your request. Also, please note that we schedule based on a 2 hour window to ensure that we are able to meet all of our commitments for the day. (one hour on either side of your desired time).
I’m not sure what my pet needs?
Every pet and family is unique, which is why all of our services are entirely customizable! Don’t see what you are looking for? Just let us know what you need, and the odds are we can make it happen!
Where do you go for doggie field trips?
Does your pup love lake? Or maybe they prefer a nature trail and a puppacino? It’s up to you where we go on our doggie field trips! We love the local parks including the botanical gardens, Hickory Woods as well as many others.
Do you have emergency plans in place?
Absolutely. We all know that sometimes things happen and when they do, it may not be an ideal time. Given this, we have plans in place for every situation to ensure your pet’s safety, health, and happiness.
I have a special needs pet, can you help?
Contact us, and if we can’t help you, we’ll do what we can to find someone that can!
What areas do you service?
We are currently serving the areas of Pittsfield, Ann Arbor and Ypsilanti.